Bangalore Autorickshaw Complaints

I'm so excited to recieve this email from BTRAC (Bangalore Traffic Review and Action Commitee). I had previously mailed to almost all complaint email ids about the auto drivers' attitude near our place (Whitefields). Of late few of them wouldn't budge even for Rs.100 from our place to KR Puram station which is not even 5 kms. Still worse, while I look for an auto early mornings in the KR Puram station, they demand rs.150 or more, mercilessly. I had demanded the following and have received a response from BTRAC saying those would be looked into (please read below).

Please note these no's 22943381 and -IVRS 25588444/25588555 and don't forget to register a complaint anytime an auto driver misbehaves.

I would encourage you to send complaints to the following ids and also forward it to as many friends you could. I'm sure most of us are frustrated by these auto drivers. Let the officials and the auto drivers know our demand.

dcptrafficeast@gmail.com, acat@kslmd.com, clm@kslmd.com, transcom@kar.nic.in

Happy to see something happening!

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The mail that I sent and the response from BTRAC.

From: Automation centre
Date: Thu, Apr 23, 2009 at 8:20 PM
Subject: Re: Complaint - Greedy Auto drivers
To: John M Stephen


Dear sir

We will try to set up prepaid auto stand. We issue display card to all auto where the complete details will be available and it is pasted backside of driver seat. In case of such problems you can note down the reg no of that auto and complaint to 22943381 and -IVRS 25588444/25588555. We will send notice to the auto driver. Under BTRAC (Bangalore Traffic Review and Action Commitee) we are planning to have easy auto by sms auto will come to you.

Enforcement officer

On 4/21/09, John M Stephen wrote:
>Dear Sir/Madam,

My house is located at Hoodi circle, Basavanna Nagar Main Road. It is really a pain to get an auto rickshaw as they refuse to put on the meter but demand Rs.100 to 250 rupees for just 5 kms to KR puram station. No one would even listen even if I plead them that I have to reach KR Puram station urgently. I've paid Rs.250 from Hoodi circle to KR Puram station once as I had to somehow catch my train. The same is with the KR Puram auto drivers. As soon as we come out of the railway station a flock of drivers offer to take, but demand atleast rs.200 or more to Hoodi circle.

I feel very bad as the auto drivers take advantage of our needs and exploit it. I sincerely request you to take necessary action.

My humble requests are :

1. Please put a PRE-PAID auto counter at KR Puram station.
2. Please introduce receipts so that every time I travel in an auto I get a reciept for the money I paid with all the details of the auto rickshaw and the driver.
3. Please make it compulsory to have a complaint number printed on the auto-rickshaws so that the customers know whom to call in case the auto driver is misbehaving
4. Please conduct surprise visits to these auto drivers to catch them red-handed. In this way auto richshaw drivers would know that they are being watched and would behave well with us.

Thank you for your cooperation. Any improvement in this regard would be highly helpful to every common man living in Bangalore.

regards
John Manoah